We want your order to reach you smoothly. Here's what to expect.
Order processing
Orders are usually processed within [PROCESSING TIME, e.g. X–Y business days] once payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Estimated delivery times
After your order ships, estimated delivery times are:
- [REGION 1, e.g. United States]: [X–Y business days]
- [REGION 2, e.g. Canada / Europe]: [X–Y business days]
- Rest of the world: [X–Y business days]
Delivery times are estimates, not guarantees, and may vary due to carrier delays, customs processing, peak seasons or other factors outside our control.
Shipping rates
Shipping costs are calculated at checkout based on your location and order. [ADD ANY FREE-SHIPPING THRESHOLD OR FLAT RATE HERE, IF APPLICABLE]
Order tracking
When your order ships, you'll receive a confirmation email with tracking information where available. Tracking updates can take a few days to appear.
Multiple packages
Items from the same order may ship separately and arrive at different times.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees set by the destination country. Any such charges are the responsibility of the recipient.
Check your address
Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible and we'll do our best to update it before your order ships.
Questions?
Reach out through our contact page and we'll be happy to help.