We want you to love your Sol Fewl pieces. If something isn't right, we're here to help.
Return window
You can request a return within [RETURN WINDOW, e.g. X days] of receiving your order.
Eligibility
- Items must be unworn, unused and in their original condition and packaging.
- Proof of purchase, such as your order number, is required.
- [LIST ANY NON-RETURNABLE ITEMS, e.g. sale items or gift cards, IF APPLICABLE]
How to start a return
Contact us through our contact page with your order number and the reason for your return, and we'll reply with next steps. Please don't send items back before contacting us, as returns sent without instructions may not be processed.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or isn't what you ordered, contact us within [X days] of delivery with your order number and clear photos. We'll review it and work with you on a replacement or refund.
Refunds
Once your return is received and inspected, we'll let you know whether it has been approved. Approved refunds are issued to your original payment method within [X business days]. Your bank or card provider may need extra time to post the refund to your account.
Return shipping
[STATE WHO PAYS FOR RETURN SHIPPING, e.g. "Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect."]
Exchanges
[STATE WHETHER EXCHANGES ARE OFFERED, e.g. "The fastest way to get a different item or size is to return the original and place a new order."]
Questions?
Get in touch through our contact page. We're happy to help.